FAQ – Frequently Asked Questions

General Questions about FRAUSCHMITZ Beauty

Are your products vegan?

Yes – all FRAUSCHMITZ Beauty products are 100% vegan and cruelty-free. We completely avoid animal ingredients and do not test our products on animals.

Are your products sustainable?

Sustainability is a real passion for us. Our products are climate-neutral, we use environmentally friendly packaging, and we deliberately produce in small quantities. Buying sustainable cosmetics online – you can do that with us without compromise.

Where are your products manufactured?

Our products are developed and produced in Germany – with the highest quality standards and without animal testing.

Questions about the Decolleté Mask

What does the Decolleté Mask do?

Our BYE-BYE WRINKLES Decolleté Sheet Mask is an intensive anti-aging treatment specifically for the décolleté. It provides deep moisture, smooths wrinkles, and firms the skin – thanks to highly effective ingredients like hyaluronic acid with a 4-fold effect.

How often should I use the Decolleté Mask?

For visible results, we recommend using it 2–3 times a week. Simply apply the mask to the cleansed décolleté, leave it on for 15–20 minutes, and gently massage in the serum.

Who is the Decolleté Mask suitable for?

The mask is ideal for anyone who wants to intensively care for their décolleté skin and prevent or reduce wrinkles. It is suitable for all skin types – even sensitive skin.

Is the Decolleté Mask vegan and cruelty-free?

Yes, like all our products, the Decolleté Sheet Mask is 100% vegan and cruelty-free.

Questions about the Hydro Eye Pads

What are Hydro Eye Pads and how do they work?

Our Hydro Eye Pads are cooling eye pads with hyaluronic acid that specifically target dark circles, puffiness, and fine lines around the eyes. They provide intense moisture and ensure a fresh, rested look.

How do I use the Eye Pads?

Apply the eye pads to the cleansed eye area and leave them on for 15–20 minutes. Afterwards, gently massage in the remaining serum – done.

Do the Eye Pads help with dark circles?

Yes – our vegan eye pads are specially formulated to reduce dark circles and brighten the eye area. Regular use shows visible results.

Are the Eye Pads suitable for sensitive eyes?

Our Hydro Eye Pads are dermatologically tested and suitable for sensitive skin. For high sensitivity, we recommend a short patch test before the first application.

Shipping & Ordering

How long does delivery take?

Orders within Germany are usually delivered within 2–4 business days. We ship climate-consciously and work with sustainable shipping partners.

When is shipping free?

You can find free shipping directly at checkout – simply check the current threshold during the ordering process.

B2B & Wholesale

Do you offer B2B conditions?

Yes – we welcome inquiries from salons, spas, hotels, and retailers. Simply register via our B2B page and we will get back to you as soon as possible.

Which products are available in the B2B assortment?

In the B2B area, we offer selected products at exclusive conditions – including our Decolleté Masks and Eye Pads in various set sizes.